Online Customer Survey
Section A
YOUR DETAILS:
Your name: Cell: Email:
SERVICE ATTRIBUTE:
Rating:	1 (Good) 2 3 4 5 6 (Excellent)
PRODUCT ATTRIBUTES:
Product Range:	1 (Good) 2 3 4 5 6 (Excellent)
Product Quality:	1 (Good) 2 3 4 5 6 (Excellent)
Product Availibility:	1 (Good) 2 3 4 5 6 (Excellent)
Promotional Material:	1 (Good) 2 3 4 5 6 (Excellent)
Value for Money:	1 (Good) 2 3 4 5 6 (Excellent)
DELIVERY / SERVICES:
On-Time Delivery:	1 (Good) 2 3 4 5 6 (Excellent)
Technical Support / Post Sales:	1 (Good) 2 3 4 5 6 (Excellent)
Representatives: (Call Frequency,Expertise,Support)	1 (Good) 2 3 4 5 6 (Excellent)
Telephone System:	1 (Good) 2 3 4 5 6 (Excellent)
Stores(Collections / Deliveries):	1 (Good) 2 3 4 5 6 (Excellent)
STAFF
Willingness to help:	1 (Good) 2 3 4 5 6 (Excellent)
Management (Access & Visits):	1 (Good) 2 3 4 5 6 (Excellent)
Internal Sales: (Efficiency, Understanding Needs, Helpfulness)	1 (Good) 2 3 4 5 6 (Excellent)
Credit Control: (Efficiency & Courteousness)	1 (Good) 2 3 4 5 6 (Excellent)
PERCEPTION:
Efficiency:	1 (Good) 2 3 4 5 6 (Excellent)
Overall:	1 (Good) 2 3 4 5 6 (Excellent)
Section B
WOULD YOU USE ANY OF THE FOLLOWING:
a) Website:	Never Now End 2010
b) E-mail Communications:	Never Now End 2010
c) On-Line Ordering:	Never Now End 2010
d) Electronic Transfers:	Never Now End 2010
Section C
Would you recommend HellermannTyton to colleagues & associates?	Yes No
Would improving our current "BEE" status benefit your company?	Yes No
Do you benefit from our ISO 9001:200, TS16949 or ISO 14001 Quality Accreditation?	Yes No
Comments / Suggestions / Additional Products: