Privacy Statement

HellermannTyton South Africa, (hereinafter referred to as: “HellermannTyton” or “we”) is delighted that you are visiting our website. Data protection and data security during the use of our website are very important to us. We are committed to protecting your private sphere by treating your data in the strictest confidence and to apply with the applicable legislation that governs the authentication, protection and disclosure of personal information.

The type of information of which personal data we capture in connection with your visit to our website and the purpose for which they are used.

1. What is personal data?

Any information that you provide to HellermannTyton, whether on any forms you complete or through the use of any of our services including our on-line shop, will be regarded by HellermannTyton as personal information.

In short, any information that HellermannTyton knows about you will be regarded as your personal information.

2. How HellermannTyton collects your personal information?

You can use the majority of our web presence without providing your data. When and to what extent we record and process personal data while you are using our website is described in the following.

2.1 Contact form

The data captured by a completed contact form is used exclusively by HellermannTyton and only to make contact with you and supply you with the required information as requested.

Required fields to be completed are subject, first name, surname, address, telephone number, e-mail address, company name, address, designation, comments and how you heard about us.

2.2 Newsletter

If you register for our newsletter, we will use your name and e-mail address to send you news and information on products and services. After registration, a confirmation link will be sent to the e-mail you have supplied us with. Not until you have clicked on this confirmation link will you receive our newsletter.

If you no longer wish to receive the newsletter, you can unsubscribe from the newsletter. Simply click on the unsubscribe link in the newsletter or complete the form using the following link http://www.hellermanntyton.co.za/site/newsletter. Once you have unsubscribed, you will no longer receive any further newsletters from us.

2.3 Log files

Due to system security and to prevent any misuse, protocols (log files) are stored on our servers, which contain the following data:

  • Remote IP address
  • Remote user (only for protected areas)
  • Local time
  • Request (requested URL)
  • HTTP status code
  • Number of bytes transmitted
  • Referring page (referrer)
  • Client ID (user agent)

The stored log files are deleted after seven days, maximum provided there is no suspicion of interference or misuse.

3. Is personal data passed on to third parties?

Transmission of your personal data to third parties, such as suppliers, will only occur if this is absolutely necessary in order to answer your enquiry or if you have expressly given your consent to such transmission.

In certain cases, we are also legally bound to pass on your personal data to third parties, such as the criminal investigation and prosecution authorities if there is any suspicion of a criminal offence having been committed.

By using our website, it is possible that your data will be transmitted to third parties via links or to the extent described in section 4 below.

4. Is personal data recorded by third parties?

4.1 YouTube and Google Maps

Some of our online content such as videos are hosted by external platform such as YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

If you click or download our videos, your browser will establish a direction connection with the YouTube servers. YouTube will transfer the video directly to your browser and incorporate it into the website. Consequently, we have no influence on the scope of the data captured by YouTube via this method.

Furthermore, we use Google Maps on a number of website subpages to display interactive maps and create route maps.

Google Maps is a service from Google Inc. (hereinafter referred to as: “Google”), 1600 Amphitheatre Parkway, Mountain View, California 94043, USA. Using Google Maps may lead to information being used by Google including your IP address and the (starting) address to be used within the scope of the route planning function being transferred to Google in the USA.

By linking from our website to Google Maps, your browser will establish a direct connection with the Google servers. Google will transfer the map contents directly to your browser and incorporate them into the website. Consequently, we have no influence on the scope of the data captured by Google via this method.

You can find information on the purpose and extent of data acquisition as well as how the data is processed further and used by YouTube and Google, together with your rights and optional settings to protect your private sphere, in the data protection notes of YouTube/Google:


4.2 Hyperlinks to external websites

Our website contains hyperlinks to other websites. When clicking on these links, you will be transferred from our website directly to the other website.

We cannot accept any responsibility for the handling of your data by these external websites, as we have no influence on how these websites treat your personal data. You should therefore directly consult the information contained in the privacy statement on that website.

5. Are cookies used on the website?

5.1 Session cookies

We make use of so-called session cookies on our website. The purpose of session cookies is to make visiting our website easier and user friendly for you.

After you end the browser session, the cookies are deleted automatically.

5.2 Google Analytics

To measure website usage, we use Google Analytics, Google Analytics uses cookies, which are inserted on your computer, to assist us to analyse how you use the site.

The information generated by the cookie about your use of the website will generally be stored by Google.

We employ Google Analytics exclusively with the extension “_anonymizeIp” for IP anonymization, which ensures that your IP address is truncated by Google prior to transmission. Only in exceptional cases will the full IP address be transferred to a Google and truncated.

Google will use this information on our behalf to compile website activity reports regarding your usage of our website. The IP address transferred by your browser while using Google Analytics will not be combined with any other data from Google.

Furthermore, to prevent data being captured by cookies relating to your website usage (incl. your IP address) and being processed by Google, you can install a browser plugin by clicking the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

5.3 Deactivation of cookies

It is possible to use our website without cookies. Most browsers are set up by default to accept cookies automatically. You can, however, deactivate the storage of cookies or set up your browser so that it informs you before any cookies are saved; however, deactivating cookies may prevent full use of functionality of this website.

6. How do we ensure the protection of your personal data?

HellermannTyton values the information that you choose to provide to us and will therefore take reasonable steps to protect your personal information from loss or misuse.

7. What rights do you have with respect to your personal data?

Upon request, we will provide you with any personal data that we have on stored on our website database.  If, despite our efforts, incorrect details about you have been stored with us, we will rectify them without delay upon request.

If you would like us to delete your personal data that we have stored, we will do so on request. Should technical or legal reasons make such deletion impossible, we will block access to the data instead.

Please address any such requests to:

E-mail: jhb.sales@hellermann.co.za
Tel: +27 11 879 6600
Fax: +27 11 879 6603


Effective: October 2016

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Update: 02/05/2021 © HellermannTyton 2021
© HellermannTyton 2021 (v4.140) | Update: 02/05/2021